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 IP Contact Center (IPCC) is a major channel that the Besinesses to communicate with customers. thus implementing the objective of customer service, sales and market promotion.
VNTT- IP Contact Center providing with flawless service, including most professional and diversified customer care over a reasonable price. All IP Contact Center infrastructures, built by VNTT, are brought to businesses under Hosted
Features
- Automatic Call Distribution System: Through ACD System, calls will be determined to the right consultants. And this is achievable with a full database of all consultants integrated in the system.
- Interactive Voice Response and Customer Voice Portal: The combination of Interactive Voice Response (IVR) and Customer Voice Portal (CVP) Systems is a perfect measure to take care of customer. This system automatically interacts direct to customer instead of a consultant. Associated with IVR, CVP can perform completely automatic jobs (in self service) such as dealing with customers in banks, registering air ticket booking service… The system will transfer service to consultant only as customer request.
- Computer Telephony Integrated (CTI) is a helpful tool for telephone operators. By using CTI, consultant can take advantage of telephone features as well as connection to Customer Relationship Management (CRM) through PC. This provides consultant with full customer information for the best service.
Advantages
IP-Centrex Standard offers Various Telecommunications Solutions to Help You Run Your Business More Efficiently
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Effective management and flexibility of extension
Management of information is simple and efficient, and business’s database is frequently updated. Moreover, enterprises are free to make request for consultants team increase adequate to business growth.
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Improve service quality
Customer service is the core competitiveness which the future of a Business depends on. IP-Contact Center can improve the customer service quality and help Businesses build service brands to win in the competition.
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Increase value
With multi-wave marketing and cross marketing, a Business can improve the value of the contact center. In addition, a Business can develop value-added services (for example, information service) on the contact center to increase the revenue.
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Reduce cost
The solution complies with the evolution towards an all-IP network. With energy efficient and environment-friendly design, a Business can reduce TCO (Total Cost of Ownership). Precision operation management guarantees high agent efficiency and low operation cost.
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24/7 Business-Grade Technical Support
VNTT provides 24x7 live business-grade technical supports. Get answers whenever you need them.
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