Challenges

Your Challenges

An effective Customer Relationship Management (CRM) system helps organisations learn about and build on what their customers want at all times. The challenge is in striking a balance between the cost of investment in such CRM systems and achieving the desired level of customer satisfaction. Other key concerns are reducing operating expenses through integrated technologies and processes and maintaining consistency and standardized experience in quality of service across the diverse geographies and customer bases.

Solutions

Meeting Your Needs

VNTT design, implement and manage your CRM project and infrastructure so that you always get optimum results. As your outsourcing partner, VNTT offers a comprehensive, end-to-end suite of CRM solutions and services including a diverse range of call centre services, from the most basic call centre operation, to complex call centre environment with blended and multi-media functionality. We help lower your IT investments through the use of our managed CRM services and improve customer satisfaction, service and quality.

• Contact Center System Integration and Implementation Services
  • Front office Application
  • Interaction Channels
  • IP Telephony
  • Self-services Kiosk/Intelligent Voice Recognition System
  • Workforce Management System
  • Staff Performance/Quality Monitoring System
  • Middleware Integration to Backend Systems (Enterprise Application Integration)
• Contact Center/Call Center Setup
• Contact Center/Call Center Outsourcing Services